These Terms of Service ("Terms") govern your use of services provided by 4th Wall Solutions LLC, operating as 4THWALL ("4THWALL," "we," "our," or "us"). By engaging our services or using this website, you agree to these Terms. If you do not agree, do not use our services.
4th Wall Solutions LLC
119 Towne Street, Stamford, CT 06902
andrew@4thwall.solutions · (203) 670-9477
4THWALL builds, configures, and operates AI infrastructure for trades contractors and service operators. Standard scope includes inbound-lead handling, appointment booking, review generation, AI-search visibility, severe-weather (storm-mode) triggering, seasonal outreach campaigns, and a per-client morning briefing. Specific deliverables for each client are agreed at the start of the engagement and recorded in a separate statement of work or order form. We may modify how services are delivered to reflect platform updates and best practices.
Program description: By providing your phone number and checking the SMS consent box on our website form, you expressly consent to receive recurring automated marketing and transactional text messages from 4th Wall Solutions. Messages may include replies to your inquiry, appointment scheduling and reminders, service follow-ups and review requests, and occasional marketing about our services.
Opt out: Reply STOP to any 4th Wall Solutions message. You will receive a one-time confirmation and no further SMS. Reply HELP for help.
Rates and frequency: Msg & data rates may apply. Up to 6 messages per month.
Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages. 4th Wall Solutions is not responsible for delivery delays or failures caused by your mobile carrier or network conditions outside our control.
Age: SMS program is intended for individuals 18 years of age or older.
Privacy: SMS opt-in information is never shared with or sold to third parties. See our Privacy Policy. Consent is not a condition of purchase.
For clients on an active monthly retainer:
If we miss the uptime target in a billing month, we credit 10% of that month's retainer for each percentage point below target, up to 50% of the retainer. Credits are applied to the next invoice and are the sole remedy for downtime. Outages caused by your own actions, third-party platforms (GoHighLevel, Anthropic, Slack, Cloudflare, SMS carriers) operating outside normal parameters, or force-majeure events are excluded.
When you use the 4THWALL platform, you agree NOT to:
We may suspend or terminate service for any violation of this section, with or without notice depending on severity. Repeated TCPA violations will result in immediate termination.
Outbound SMS delivered through our platform on behalf of clients is subject to US carrier 10DLC Application-to-Person registration. Each client must:
4THWALL configures opt-in records on the platform but the client is the message sender of record and bears legal responsibility for compliance with the rules above.
Ongoing service agreements operate on a month-to-month basis. There are no long-term contracts or lock-in periods unless explicitly agreed in writing. Either party may cancel with 30 days written notice to andrew@4thwall.solutions. Cancellation does not entitle the client to a refund of fees already paid for the current service month. One-time project fees are non-refundable once work has commenced.
Fees are agreed at the start of the engagement. Monthly retainer fees are billed in advance. One-time project fees are billed per the agreed schedule. Invoices are due upon receipt unless a payment schedule is separately agreed in writing. Accounts more than 14 days past due may be suspended, and overdue balances may accrue interest at the lesser of 1.5%/month or the maximum rate permitted by law.
Services are provided "as is" and "as available." We work hard to deliver reliable, high-performing AI systems, but we make no warranty that systems will be uninterrupted, error-free, or that outcomes (such as lead volume, booking rates, or revenue) will meet any specific target. AI performance depends on many factors outside our direct control, including SMS carrier behavior, AI provider availability, client-provided data quality, and third-party integrations.
Clients are responsible for legal compliance in the operation of their business and the use of the services we provide, including:
4THWALL is not a licensed legal, compliance, financial, or tax advisor. Nothing in our services constitutes legal advice.
Custom systems, workflows, and configurations built specifically for a client are owned by the client upon full payment. General frameworks, templates, methodologies, prompts, and reusable components developed by 4THWALL remain the property of 4THWALL and may be reused across client engagements. You grant 4THWALL a non-exclusive, royalty-free license to use your business name and high-level outcome data (in anonymized form) for case studies and marketing, unless you opt out in writing.
Each party agrees to keep the other party's non-public business information confidential and to use it only for purposes of performing under the engagement. This obligation survives termination by 3 years, indefinitely for trade secrets.
You agree to indemnify and hold 4THWALL harmless from claims, damages, and expenses arising from your violation of these Terms, your violation of TCPA / CAN-SPAM / 10DLC requirements, or your unlawful use of the services. 4THWALL indemnifies you for third-party claims that the 4THWALL platform itself (excluding your content) infringes a registered US intellectual property right, subject to the liability cap below.
To the fullest extent permitted by law, 4THWALL's total liability for any claim arising from our services shall not exceed the fees paid by the client in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or loss of data. The SLA credits in the SLA section are the sole remedy for downtime.
These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles.
Informal resolution first: Before filing any formal proceeding, the parties will attempt to resolve the dispute in good faith for at least 30 days by contacting andrew@4thwall.solutions.
Courts: If informal resolution fails, disputes shall be resolved exclusively in the state or federal courts located in Fairfield County, Connecticut. Both parties consent to personal jurisdiction in that venue and waive any objection to forum non conveniens.
Equitable relief: Either party may seek immediate injunctive or other equitable relief to prevent imminent harm without first attempting informal resolution.
We may update these Terms. We will notify active clients of material changes by email at least 30 days before they take effect. Continued use of services after the effective date constitutes acceptance.
Questions about these Terms: andrew@4thwall.solutions · (203) 670-9477.